As VP and General Manager of DSBE's Advertising & Sales Consulting division, I wrote the following letter longhand to Larry Tripplett, owner of both East Palo Alto McDonald's, along with Stanford Shopping Center's and four others.

 

I wanted to focus his attention on a problem he may not have been aware of, but which other patrons had alerted me to: how slow the drive-through service was at his first store.

 

This occurs during Friday and Saturday nights and is a consequence of inadequate kitchen staff to support the window cashiers.

 

I don't use the service myself, so I don't know if he took the advice to heart and acted on it, but from coversations with both staff and customers, it would be good if he did.