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DSBE, A California Corporation

Diversity Gathers Strength (TM)

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EPA McDonald's #1 Drive-through Service

Posted on April 14, 2013 at 8:29 PM
As VP and General Manager of DSBE's Advertising & Sales Consulting division, I wrote the following letter longhand to Larry Tripplett, owner of both East Palo Alto McDonald's, along with Stanford Shopping Center's and four others.
 
I wanted to focus his attention on a problem he may not have been aware of, but which other patrons had alerted me to: how slow the drive-through service was at his first store.
 
This occurs during Friday and Saturday nights and is a consequence of inadequate kitchen staff to support the window cashiers.
 
I don't use the service myself, so I don't know if he took the advice to heart and acted on it, but from coversations with both staff and customers, it would be good if he did.
 
 
 

Categories: Advertising and Sales

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332 Comments

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5:23 PM on May 22, 2013 
It' in point of fact a great and useful piece of information. I satisfied that you shared this helpful information with us. Please keep us informed like this. Thank you for sharing.
Reply Public Relations Department
11:47 PM on June 8, 2013 
justsnapthis says...
It' in point of fact a great and useful piece of information. I satisfied that you shared this helpful information with us. Please keep us informed like this. Thank you for sharing.

You're welcome! - David Shaw Bass, Director, Public Relations Department, DSBE -- A California corporation.
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Hi! I have been eating in that branch since I discovered it last January, sometimes I eat it there, but most of the time it’s just through drive through. Can someone tell me what happened? The photo of the letter you posted is not clear. I cannot read anything. I am really curious about what happened. It seems like it is a serious accident. I hope everyone should be more careful to avoid this kind of accident. I hope I can get a response. God bless you always!
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